CitizenLab

Category 4 – Customer Engagement – A software solution that provides a centralized platform to manage multiple interactions with customers. Provides a platform for studying customer behavior through all channels and touchpoints of interaction such as phone, in-person, or online.

Additional Value Add Items/Services may be offered by Contractor within the Award Category above. Such value-added solutions may include, but are not limited to, solutions as identity management, referrals engine, user behavior analytics, digital wallets, web hosting, Website & web app development, eCommerce services and payment processing, etc.